REFUND & PRIVACY POLICY

Majesty Restaurants Refund Policy

Thank you for choosing Majesty Restaurants. This refund policy outlines the terms and conditions regarding refunds for our products or services. By making a purchase or booking with us, you agree to comply with this refund policy. Please read it carefully.

1. Refund Eligibility

Cases where the restaurant is responsible for the order: 

Delaying the order beyond the time communicated to the customer.
Delivering the order to the customer in an improper condition (upside down).
Delivering a different product than the one desired by the customer.
Delivering the order with a foreign object.

Cases where the restaurant is not responsible for the order:

The customer changing the order after it has been executed.
The customer not removing an ingredient through the order customization and the customer no longer wants this ingredient in the order.
The customer canceling the order within the specified time.
Providing an incorrect or unclear address.
Inability to reach the customer by phone and no response after executing the order.

2. Refund Process

2.1 Contact Customer Support: To request a refund, you must contact our customer support team within [number of days] of receiving the product or service. Please provide your order details, including the date of purchase and a description of the issue.

2.2 Verification and Evaluation: We will review your refund request and may require additional information or evidence to assess eligibility. This may include photographs of damaged products or other relevant documentation.

2.3 Refund Resolution: Upon verifying your eligibility for a refund, we will determine the appropriate resolution. This may include issuing a refund, providing a replacement product, or offering store credit.

2.4 Refund Method: Refunds will generally be issued through the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.

3. Non-Refundable Items

3.1 Certain items are non-refundable, including:

• Consumable food and beverage items.
• Services already provided or completed as per the agreed-upon terms.

4. Changes to Refund Policy

4.1 We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

4.2 It is your responsibility to review this refund policy periodically for any changes. Your continued use of our products or services after any modifications to the refund policy constitutes acceptance of the updated terms.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team.